Support

Frequently asked questions

Everything you need to know about the product and billing.
What are credits and how are they used?
Credits are internal currency for actions inside Unstuck Engine: enrichments, ICP scoring, subscribing to signals, and syncing audiences with your stack. Different actions cost different amounts. You only pay for what you use. Pre PMF tier includes enough credits to score and enrich thousands of records per month.
What happens if I run out of credits?
All operations stop — enrichment, scoring, signal subscriptions, and audience syncing. Your existing data stays active. Buy more credits anytime — they're added instantly. Credits roll over for 90 days so you don't lose unused capacity.
What if I want to use my own data?
Bring it in free via webhook. Send us your product usage, CRM activity, sales calls, whatever — we'll score it alongside public signals. No additional charges for your own data. You already paid to collect it, we don't charge you again.